Italiano
14.1) According to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tampering with any warranty seal or simply opening and/or damaging the external packaging itself.
14.2) In particular, for contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.
14.3) The provisions relating to the exclusion of the right of withdrawal for some categories of goods and services are reserved, in particular, the right of withdrawal is excluded for
- the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery
- for goods that risk deteriorating or expiring rapidly
14.4) The Buyer, by exercising the right of withdrawal pursuant to this article, within the terms and according to the methods described below for the return of the products, will be able to obtain at his/her choice:
the reimbursement of the amount paid for the products returned to the central warehouse, by crediting the relevant amount back to your credit card or by bank transfer;
the credit of an amount equal to the price of the products returned to the central warehouse, which can only be used on the Website.
14.5) Return costs will be borne exclusively by the Buyer.
14.6) Please also remember that parcels sent at the recipient's expense will not be accepted.
14.7) The Seller will refund the customer the entire amount already paid for the product within 14 days of receiving the return form containing the decision to exercise the right of withdrawal.
The Seller reserves the right to withhold the refund until it has received the goods or until the Buyer has demonstrated that he has sent the goods back.
14.8) The Buyer and/or the recipient of the Order must necessarily contact customer service to organize the return [email protected].
14.9) The products must be returned to the Seller in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, in such conditions that they can be put back on sale.
14.10) The Seller will accept the returned goods, reserving the right to verify that the products have been returned in their original state and with the original packaging.
14.11) the refund will take place via the transfer procedure of the amount charged to the credit card or by bank transfer using the bank details (IBAN code of the invoice holder) provided by the Buyer in the Return Form.
14.12) To change products purchased online, you must send an email to [email protected] with the order number in question. The exchange can only be made with products of an amount equal to or greater than those you wish to return, even partial crediting of the amount spent can in fact only be obtained by sending the product back to the head office.
14.13) The return of products will not be accepted beyond the legal deadline established for withdrawal and contractual cancellation.
14.14) The Consumer who exercises the right of withdrawal in accordance with the provisions will be refunded the sums already paid within 14 days, and in any case no later than 30 days from the date on which the Seller (or the service provider) arrived aware of the exercise of the right of withdrawal by the Consumer.